Frequently asked questions.

Removed. We don't suppress or hide content. Once the platform has taken the content down, it no longer appears on your profile or in search results.

It is very rare for removed reviews to reappear. In the unusual event that it happens, we'll assess the situation and let you know your options for getting it removed again.

Reposting can't be prevented, though it rarely occurs. All removals are confidential and the original poster is not notified of the removal activity. If we believe reposting is likely in your case, we'll tell you upfront and may recommend seeking legal counsel instead.

Our policy specialists know each platform's guidelines and the relevant laws inside out. We draft and manage an argument that highlights key violations within the published content, backed by experience from thousands of successful removals.

Yes. Standard reporting tools like flagging rely on algorithms rather than human review. We use different, escalated approaches, so a failed flag doesn't hurt your chances.

Fees depend on the platform, the nature of the content and the resources required. Request a free assessment and we'll give you a clear quote before anything begins.

No. Our no removal, no fee guarantee ensures you only pay for content that is completely removed, upon removal. There are no upfront charges, monthly retainers or hidden fees.

It varies based on the type of content and the platform. Submit your content through our form and we'll analyze it for free and tell you honestly how strong your case is.

No. Every platform has community guidelines and terms of use, and businesses are entitled to contest content under them. The platform itself always makes the final decision on whether content violates its policies.

No. We support free expression. But businesses have far fewer tools to contest false narratives than users have to publish unverified claims. We fight for fairness and give businesses a way to contest content that is misleading, inaccurate or otherwise defamatory.

We operate on results: no upfront fees, no retainers, and payment only on successful removal. We specialize in removing unfair, misleading or defamatory reviews from every major platform, with fast results and a guarantee that puts our money where our mouth is.

It depends on the platform, but most of our removals are effective within 14 days. Slower platforms such as Glassdoor, Indeed and Avvo can take up to 90 days.

Yes. Negative reviews weigh heavily on the overall score of your business on review sites, and removing them typically lifts your rating. Our clients see an average increase of 1.5 stars.

It never hurts, but our approach is content over context: we challenge the published content against platform policies rather than relying on contextual arguments about accuracy, because that's what platforms act on.

Yes. We report the content of the review itself. Your public response is usually not a factor in our process.

That's not a service we offer directly, but we partner with leading review management software providers and are happy to point you in the right direction.

No. All removals are confidential, and the publisher or reviewer will not be contacted at any point in the process.

No. The original poster of the negative review will not be notified of any activity or outcomes relating to their review.

Yes. You send us your clients' review links and we handle the work in the background under your brand. You keep the client relationship, the invoice and the margin. Email sales@repspert.com and we'll send the one-page partner agreement.

Four steps: (1) you sign a quick one-page partner agreement with your card on file; (2) you send us the links to any one-star reviews your client wants removed; (3) the moment a review is removed, we notify you and charge the card on file; (4) you notify your client and invoice them on your own timeline, with full control of your margin.

Each partner has a dedicated account. Review links are logged under your account. We never communicate directly with your end clients — all correspondence flows through you.

We have a strict white-label policy. We do not reveal your arrangement, pricing or margin. All inquiries are redirected to you — your relationship and markup remain 100% private.

No. All work is done externally through platform reporting mechanisms. We never require, request or store credentials to your client's GBP.

In rare cases where a review is reinstated, we will work to remove it again at no additional charge within our re-review period. We stand behind our results.

Simply send us the direct URL(s) to the one-star review(s) your client wants removed. No logins, no GBP access, no lengthy onboarding.

You'll receive a direct notification the moment each removal is confirmed. Your card on file is charged at that point. You then invoice your client on your own timeline.

No minimum. You can submit a single review or dozens across multiple clients simultaneously. We handle all volumes equally well.

Absolutely — that's the point of white labeling. RepSpert operates entirely in the background. Your clients see only your brand, communications and pricing.

Google Reviews is our primary focus. We also have intermittent success with Avvo, Facebook, Indeed and Glassdoor. Success rates on secondary platforms vary by case.

Reach out to Julia at sales@repspert.com. We'll send a simple one-page partner agreement with your billing card. Once signed, you can submit reviews immediately.

Agencies handling multiple clients can also run white-label reputation management through our Review Monitoring service, which has its own multi-client and reporting tools. We work out those arrangements directly with each agency, so email sales@repspert.com to discuss what fits your business.

Yes — a flat 5% commission on everything they spend with us, for as long as they remain a client. Contact sales@repspert.com to get started.

We log two things against your name: who you referred, and your commission percentage. That's it — no separate account or portal login required.

No. There's no end date on the arrangement — you earn 5% for as long as the business you referred stays a RepSpert client.