Frequently Asked Questions

RepSpert is a global leader in Online Reputation Management. We specialise in the removal of defamatory, false and malicious reviews.

Frequently Asked Questions

If you still have any questions or concerns surrounding our services, feel free to get in touch. All communication is strictly confidential.

How are you able to remove content?

Our team, trained with a legal background, have a sound understanding of each platform's community guidelines and content policies. Our team will create a legal argument and application in which will be managed for the removal of offending content / review(s) that violate the respective platforms' community guidelines, terms of service and content policies or relevant laws and legislation. Over the course of 90 days our team will manage this application and liaise with the content moderators or concerned parties who have a duty of care over the content that is hosted on the respective platform, removing the offending content.

Do I pay if my content is not removed?

As per our ‘ No Removal, No Fee’ policy – you will only be charged once the offending contenthas been completely and successfully removed.

Will the content be permanently removed? Can the content reappear?

Yes. The offending content will be completely and permanently removed from the platform hostto the content. You will only be charged the quoted amount once the content has beencompletely removed, as per our ‘No removal, no fee’ policy.We constantly monitor the removal status of any takedown. In 99% of cases the content willnever reappear - however, in very rare occasions a glitch can cause the content to reappear, inwhich we will ensure the platform removes the content.

How much does it cost to remove content?

We quote on a per content basis as per our ‘no removal, no fee’ policy. This means you will becharged the quoted amount per review or link removed. The cost to remove the offendingcontent will be calculated based on various factors including; the form of offending content, thevolume of offending, the platforms in which are host to the offending content and the difficultyand resource required to remove the content. We are able to provide a confidential quote,please contact our friendly team via our contact form or phone for more information.

Can I choose what content is removed?

Yes. However, given the final decision of what offending content is removed is in the hands ofthe platform we will encourage you to take an umbrella approach, looking at a wide scope ofharmful content that is damaging your online reputation, to give us the best chance of assistingthe online reputation across the board, hence we offer generous volume discounts.

Why can’t I do this myself, what are you doing that is different?

Removing harmful content from the internet from various online publishers is a difficult andresourceful task as there is no one-size-fits-all approach or straight forward option to deletecontent. Each platform is unique in its own right with regard to their content policies, communityguidelines and terms of service. Second to this, oftentimes large online platforms and publishersare very good at deferring liability and protecting the volume of content on the platform, this ishow they grow, generate traffic and revenue. Algorithms and contacting the parties who governand regulate the content on the platform can be very difficult to reach. Our team combines asound understanding of each individual platform's content policies and guidelines with the abilityto contact the respective internal departments to put forward a sophisticated legal argument andapplication to remove offending content.

Will the publisher be notified of the content removal or take down?

No, in most cases the publisher of the content or ‘reviewer’ will not be notified of the activity andcorrespondence with the platform to remove the content. We are very wary of each platform'sunique processes and procedures to avoid these situations.

How long does it take to remove content?

It depends on various factors such as; the correspondence and communication with theplatforms internal departments and content moderators, the volume of content and the difficultyand resource required to remove the content. We have a very capable and resourceful teamthat are able to give dedicated attention to each removal, with most content being removedwithin 2-6 weeks, however this can range up to 90 days (3 months).

I have tried to remove the content myself previously - does this matter?

If yourself or another party have tried to remove the content of concern in prior instances, this may or may not affect our efforts, depending on the platform or avenues engaged to request the removal of the content. We encourage you, if possible, to contact us prior to attempting to remove content as we understand the best course of action for each scenario.

Will you contact the publisher or reviewer?

No. We will never contact the individual publisher or reviewer of the content. In most cases, forexample on review sites, the platforms will protect the information and anonymity of thepublishers or ‘reviewers’. What we do is based upon the respective platform's policies andguidelines, or local laws and legislation, meaning communication and correspondence is strictlywith the platform, and never the publisher or ‘reviewer’.

Is it illegal?

No. All of our dealings and service is completely legal and ethical, based upon violation of theplatform's community guidelines, content policies, terms of service or local laws and legislation.We do not hack or bribe to remove content.

Is this censoring or silencing people’s opinion?

We fight for a fair reputation, we believe everyone has the freedom and ‘right’ to a fair reputationand to be able to request and put forth a reasonable argument to remove content that damagestheir online reputation or brand. We intend to eliminate the barrier and difficulty that is involvedin removing content from the internet. In the final instance, we are not removing the content thedecision is in the hands of the platform that hosts the content, it is our job to

Content removal guaranteed

Our No Removal, No Fee Guarantee ensures you’re only paying for content that has been successfully & completely removed.
All enquries are strictly confidential

United States

50 Greene St 3 Floor, New York, NY 10013
US: 1 (1800) 896 3066
mail@repspert.com

Australia

1 Queen Rd, Melbourne VIC 3004 Australia
AUS : 1300 070 560

Let us know how we can help.

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