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Frequently asked questions
RepSpert Portal
Control Your Online Reputation
with the
RepSpert Portal
with the
RepSpert Portal
The RepSpert Portal is your comprehensive solution for managing online reviews across multiple platforms. Whether you’re a small business or a large enterprise, our portal allows you to streamline your reputation management in one convenient location.
Portal Usage Guide
How to Use the RepSpert Portal
Once you’re set up, the RepSpert Portal guides you step by step through managing and acting on your reviews.
1. Log In & Get Oriented
After accepting your invitation and setting your password, you’ll land directly on the Dashboard, where your most recent one-star reviews are displayed first so you can take action immediately.
2. Review Your Dashboard
At the top of the dashboard, you’ll see key metrics such as total reviews, average rating, active removal requests, and negative reviews.Use filters to narrow reviews by platform, rating, or account, or click “View All” to see your full review list.
3. Request a Review Removal
In the Reviews tab, select one or multiple reviews and click “Request Removal.”
Choose a saved payment method, apply a voucher code if applicable, and submit. Your request will immediately move into a tracked status.
4. Track Progress & Updates
Each request is clearly labeled (Requested, Processing, Completed/Removed) so you always know where things stand.You’ll receive in-portal notifications as reviews are detected, updated, or successfully resolved.
Prefer a quick walkthrough?
Watch how the RepSpert Portal works in 40 seconds.
Watch how the RepSpert Portal works in 40 seconds.
How it Works
Built for Transparency & Ease
The RepSpert Portal is designed to make review management clear and predictable for clients:
Action-First Dashboard:
Negative reviews are surfaced immediately.
Clear Status Labels:
No guessing, every request has a visible stage.
Self-Serve with Expert Oversight:
You take action in the portal, our team handles the execution.
Centralized Access:
All users under the same company see the same information.
What Clients Say
Client Testimonials
Hear from businesses that trust RepSpert for their reputation management:
“This company is legitimately the real deal in helping business owners maintain a solid, honest online reputation. If someone maliciously attacks your online profile with false negative reviews, they are swift in getting them removed from your profile that you work so hard to maintain by providing excellent products or services to your clients!” - Leeza Byers
“Amazing company and amazing people! I had a fake and damaging review on my business account and the team at RepSpert was able to get the review removed within just a few days. I highly recommend them to any business owner.” - Joe Tekulve
“Fast. Affordable. They did provide the requested services for the agreed upon price. Thank you.” - Russ Cline
“I cannot give enough stars. This company did exactly what they said they would do when they said they would do it! Thank you so much!!!” - Michael Ray
Frequently Asked Questions
General
What platforms can I connect?
You can connect major platforms including Google and Facebook.
Can multiple users access the portal under the same company?
Yes. You can add multiple users under one company.
If one team member submits a removal request, will other users in the same company see it?
Yes, all users attached to the same company can see the same removal requests and status updates.
If a review is submitted by one user, will the rest of the company see the same review and updates?
Yes, reviews and updates are shared at the company level, so everyone sees the same information.
How do I submit a review removal request?
Go to the Reviews tab, select one or more reviews, then click Request Removal and follow the steps.
Where can I track the progress of my requests?
You can track status directly in the Dashboard and the Reviews tab (e.g., Requested, Processing, Completed/Removed).
How often do reviews sync? Can I manually refresh?
Reviews sync every 24h, and you can trigger a manual refresh anytime using the Sync button.
How do I add another location or platform?
Go to Manage Account → Add Platform to connect additional locations/platforms.
How will I be notified about updates?
You’ll receive in-app notifications when a new negative review appears and when a removal request status changes.
How do I get help if I’m stuck?
Use the Contact Support button in the portal.
