An unfair or fabricated review can undermine years of patient trust in minutes. We help medical practices remove what's unfair, build genuine reviews, and stay ahead of what's said online.
Patients frequently choose a provider based on star ratings and recent reviews before ever calling.
HIPAA and patient privacy rules limit how you can publicly respond to a negative review, even an unfair one.
With a smaller review volume than retail businesses, one negative review can weigh heavily on your overall rating.
Beyond Google, these are the places patients and candidates look, and we can help with each.
Patients check your rating before booking, and for most practices it is the first impression they get.
Remove Google reviews →Patient complaints posted in Reddit threads can surface in search results and are hard to answer. We remove entire threads, not individual comments.
Remove Reddit threads →Patients ask friends and family for recommendations on Facebook, so reviews on your page carry weight.
Remove Facebook reviews →Clinicians and staff are hard to recruit. Glassdoor reviews influence who applies to your practice.
Remove Glassdoor reviews →More platforms we handle: Indeed and Trustpilot. Seeing a review somewhere else? Send us the link and we will tell you whether we can help.
5 anonymous reviews naming front-desk and clinical staff dropped the practice's rating from 4.8 to 3.7, and new-patient bookings slipped by about 25% within weeks.
All 5 reviews were removed within 16 days under the platform's personal-information rules. The rating recovered to 4.7 and bookings were back to normal within 6 weeks.
Illustrative example based on a typical engagement. Individual results vary by case.
Platforms don't take a review down because it feels unfair. They take it down because it breaks a written rule, so every case starts by matching the review to the specific policy it violates.
Flagging a review asks the platform for a second look, with no room to explain why. A RepSpert case names the specific policy the review breaks, quotes the exact wording at issue, and presents any supporting context privately with the platform. We don't need access to your Google Business Profile to do it.
Most removals complete in around 14 days on average, though timing depends on the platform and the case.
Send us the links to the reviews hurting you. We assess them free of charge and tell you honestly whether they qualify.
Every review gets its own written case, citing the policy it breaks and quoting the wording at issue.
We file with the platform and manage every follow-up until there is an outcome.
No removal, no fee. You are billed only for reviews that are successfully taken down.
Unfair, defamatory or fake reviews removed at the source. Pay only on success.
See platforms →Win the local map pack, drive more inbound, and generate a steady stream of new positive reviews.
Learn more →Real-time alerts the moment a new review lands, so you're never caught off guard.
Learn more →Send us your details and a specialist will get back to you fast.